Is there a contract?
No! We don't believe in locking our customers into a contract. We want you to continue using our service, because you love it and it helps make your business more efficient and profitable!

How does the trial work?
You will receive 14 days to use PinPoint Scheduling. During the trial, you will receive a limit of 50 SMS and 25 Calls (if included in your plan). If at the end of 14 days, you have not cancelled the subscription you will be charged, a prorated charge, for the remainder of the month and then billing will continue on the 1st of each month, thereafter, until cancelled.

How am I billed each month?
We will automatically charge the credit card you placed on file during sign up. You can change or update the credit card on file, at anytime, by clicking on Manage Subscription in the navigation menu, on our website.

How do I change or cancel my subscription?
If you would like to adjust your subscription, you can do so by clicking on Manage Subscription in the navigation menu, on our website. You can also click on Manage Subscription in the upper right-hand drop-down menu, from within your portal (coming soon!).

What happens if I want to cancel my subscription?
We would hate to see you go, but we understand that our application may not be a perfect fit for every business. If you would like to cancel your subscription, you must do so by clicking on Manage Subscription in the navigation menu, on our website or you can also click on Manage Subscription in the upper right-hand drop-down menu, from within your portal (coming soon!). PLEASE NOTE, per our terms of service, we do not provide prorated refunds. Once a month is charged, you will receive access for the full month and your subscription will be cancelled on the last day of the month.

How do I contact support?
There are a couple ways to reach support:
1. You can click on the purple chat icon in the bottom right-hand corner of our website;
2. You can click on the purple chat icon in the bottom right-hand corner when logged into your SchedulePulse portal;
3. You can send an email to [email protected].